After-Sales Assistance
Reliable, Efficient, Secure, a guarantee that you have teamed up with the ideal partner!
Our customer satisfaction is monitored through a range of services designed to maintain a perfectly efficient state of the machines. For us, technical assistance means being able to work side by side with our customers, helping them to achieve success.
SPARE PARTS CATALOGUE
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AFTER-SALES CONTRACTS
Protect the value of your equipment over time!
With regular and scheduled maintenance, Panatta equipment will provide better performance and will retain their value over time.
All of our contracts envisage two or more scheduled maintenance interventions carried out by Panatta-authorised technicians, so as to verify the function of all the parts in motion (cables, straps, chains, pulleys, belts) and to lubricate, clean and tighten the components. Agreeing to an assistance contract also gives you the right to additional discounts on all spare parts as well as priority status should you make a request for information.
REQUEST FURTHER INFORMATIONOUR ASSISTANCE CONTRACTS OFFER MANY BENEFITS:
Improved value of your equipment over time
Increased safety for the end user that uses the machinery
Quick and timely repairs
Annual scheduled maintenance according to your needs
Panatta original spare parts
More time to devote to your business
Your requests are responded to within 24H
FULL SERVICE
Full Service means no longer having to worry about equipment management. The service includes scheduled maintenance interventions, periodic replacement of all wear parts and 5-year warranty. The best way to maintain the value of your investment over time.
WARRANTY EXTENSION
The service offers the opportunity to extend the warranty on all products by up to 5 years. In this contract, all the spare parts, with the exception of materials subject to normal wear and tear, are free of charge. Two or more annual maintenance check-ups are envisaged and are to be determined on the basis of the customer's needs.
STANDARD SERVICE
Under the Scheduled Maintenance Contract, the Assistance Service will undertake actions two or more times per year to ensure the excellent operation of the Panatta equipment and perform all maintenance interventions. The certainty of having perfectly operational products increases their reliability and duration.
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WARRANTY
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STANDARD
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INTERVENTIONSTwo or more annual scheduled maintenance operations performed by Panatta-authorised technicians. |
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OPERATIONAL CHECKSChecks on all moving parts (cables, straps, chains, pulleys, belts). |
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PREVENTIONGreasing, lubrication, cleaning and tightening of all the parts that are subject to movement. |
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PARTS SUBJECT TO WEARFree replacement of all parts subject to wear: padding, cables, pulleys, small plastic parts, etc. |
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TRADE ADVANTAGEIncreased discount on all spare parts. |
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FULL WARRANTYFull warranty for any defective part for the entire duration of the contract. |
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COSTSTravel and labour expenses. |
Included |
Included |
Excluded |
CONTRACTActivation of the contract. |
New Panatta equipment |
New Panatta equipment |
New and used Panatta equipment |
PRIORITYPriority response to requests for intervention. |
Within 24H |
Within 24H |
Within 24H |
SPARE PARTSSpare Parts and interventions generated by problems arising from: vandalism, fire, theft, improper handling, improper use of the machine, lack of routine maintenance borne by the customer. |
Excluded |
Excluded |
Excluded |
ORIGINAL SPARE PARTS
Panatta quality standards do not only apply to the designing and production of fitness equipment but also to the making and checking of all Panatta spare parts. All Panatta spare parts are subjected to extensive testing by our R&D centre, so as to ensure consistent high quality. To achieve maximum safety and reliability, the Panatta Assistance Service ensures that only original spare parts are used for equipment repairs.
REQUEST FURTHER INFORMATIONASSISTANCE CENTRES
Panatta is organised so as to respond quickly to its customer’s needs on an international scale. Our Assistance Centres provide widespread national cover, both in areas where direct management is present and where there is a Panatta-authorised distributor. This ensures the best possible after-sales support and maximum customer satisfaction.
REQUEST FURTHER INFORMATIONOur Technicians coordinate all product installations and placement operations where required, intervening in the disassembly and re-assembly of the Panatta equipment.
The assistance centre verifies that the equipment installed in the gym works properly and activates its warranty. The centre also trains the gym's personnel on the correct use of the machine and its correct routine maintenance.
Through a specific training course, the Technicians will provide the Customer's personnel with all the necessary information to best maintain the equipment.
The Technical Assistance Service intervenes in less than 48 hours from the Customer's request. All interventions are monitored via an information system connecting all Assistance Centres on the territory.
Our Technicians periodically intervene to carry out all routine maintenance interventions based on the life-span and use of the equipment, thus guaranteeing maximum operation and duration of all products. Upon a customer request, our Call Centre will immediately provide an estimate for the requested intervention.
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