After-Sales Assistance

Reliable, Efficient, Secure, a guarantee that you have teamed up with the ideal partner!

Our customer satisfaction is monitored through a range of services designed to maintain a perfectly efficient state of the machines. For us, technical assistance means being able to work side by side with our customers, helping them to achieve success.

After-Sales / International

Panatta srl

service@panattasport.it

AFTER-SALES CONTRACTS

Protect the value of your equipment over time!

With regular and scheduled maintenance, Panatta equipment will provide better performance and will retain their value over time.

All of our contracts envisage two or more scheduled maintenance interventions carried out by Panatta-authorised technicians, so as to verify the function of all the parts in motion (cables, straps, chains, pulleys, belts) and to lubricate, clean and tighten the components. Agreeing to an assistance contract also gives you the right to additional discounts on all spare parts as well as priority status should you make a request for information.

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OUR ASSISTANCE CONTRACTS OFFER MANY BENEFITS:


Improved value of your equipment over time

Increased safety for the end user that uses the machinery

Quick and timely repairs

Annual scheduled maintenance according to your needs

Panatta original spare parts

More time to devote to your business

Your requests are responded to within 24H

FULL SERVICE

Full Service means no longer having to worry about equipment management. The service includes scheduled maintenance interventions, periodic replacement of all wear parts and 5-year warranty. The best way to maintain the value of your investment over time.

WARRANTY EXTENSION

The service offers the opportunity to extend the warranty on all products by up to 5 years. In this contract, all the spare parts, with the exception of materials subject to normal wear and tear, are free of charge. Two or more annual maintenance check-ups are envisaged and are to be determined on the basis of the customer's needs.

STANDARD SERVICE

Under the Scheduled Maintenance Contract, the Assistance Service will undertake actions two or more times per year to ensure the excellent operation of the Panatta equipment and perform all maintenance interventions. The certainty of having perfectly operational products increases their reliability and duration.

FULL
SERVICE
WARRANTY
EXTENSION
STANDARD
SERVICE

INTERVENTIONS

Two or more annual scheduled maintenance operations performed by Panatta-authorised technicians.

OPERATIONAL CHECKS

Checks on all moving parts (cables, straps, chains, pulleys, belts).

PREVENTION

Greasing, lubrication, cleaning and tightening of all the parts that are subject to movement.

PARTS SUBJECT TO WEAR

Free replacement of all parts subject to wear: padding, cables, pulleys, small plastic parts, etc.

TRADE ADVANTAGE

Increased discount on all spare parts.

FULL WARRANTY

Full warranty for any defective part for the entire duration of the contract.

COSTS

Travel and labour expenses.

Included

Included

Excluded

CONTRACT

Activation of the contract.

New Panatta equipment

New Panatta equipment

New and used Panatta equipment

PRIORITY

Priority response to requests for intervention.

Within 24H

Within 24H

Within 24H

SPARE PARTS

Spare Parts and interventions generated by problems arising from: vandalism, fire, theft, improper handling, improper use of the machine, lack of routine maintenance borne by the customer.

Excluded

Excluded

Excluded

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ORIGINAL SPARE PARTS

Panatta quality standards do not only apply to the designing and production of fitness equipment but also to the making and checking of all Panatta spare parts. All Panatta spare parts are subjected to extensive testing by our R&D centre, so as to ensure consistent high quality. To achieve maximum safety and reliability, the Panatta Assistance Service ensures that only original spare parts are used for equipment repairs.

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ASSISTANCE CENTRES

Panatta is organised so as to respond quickly to its customer’s needs on an international scale. Our Assistance Centres provide widespread national cover, both in areas where direct management is present and where there is a Panatta-authorised distributor. This ensures the best possible after-sales support and maximum customer satisfaction.

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Our Technicians coordinate all product installations and placement operations where required, intervening in the disassembly and re-assembly of the Panatta equipment.

The assistance centre verifies that the equipment installed in the gym works properly and activates its warranty. The centre also trains the gym's personnel on the correct use of the machine and its correct routine maintenance.

Through a specific training course, the Technicians will provide the Customer's personnel with all the necessary information to best maintain the equipment.

The Technical Assistance Service intervenes in less than 48 hours from the Customer's request. All interventions are monitored via an information system connecting all Assistance Centres on the territory.

Our Technicians periodically intervene to carry out all routine maintenance interventions based on the life-span and use of the equipment, thus guaranteeing maximum operation and duration of all products. Upon a customer request, our Call Centre will immediately provide an estimate for the requested intervention.

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